Returns and complaints

Returns

Returns can be made within 14 days from the date of receiving the product.

Before you return the goods, please send us a short email with information about your return at the address madelle@madelle.pl

Returned items can’t have traces of use. Please return the goods with the original receipt, label attached and the filled-out return form (your name, surname, order number, returned product).

Address for the returns:

Madelle Magdalena Magnon

Jana Kazimierza 28/164

01-248 Warszawa

Poland

T: +48 692 435 395

Within 7 days after receiving the items, we will refund you via PAY PAL.

Complaints

If the product you ordered has a defect, you can file a complaint.

Complaints should be submitted by e-mail to the address madelle@madelle.pl . Please provide us with the following details: your name and surname, order number, detailed description of the defect, the proposed method of compensation (refund or exchange for a new product) and attached photos.

Then please send us back the product. Please write “complaint” at the parcel.

Address for the complaints:

Madelle Magdalena Magnon

Jana Kazimierza 28/164

01-248 Warszawa

Poland

T: +48 692 435 395

We will process your complaint within 14 business days from the date of receiving the parcel. We will provide you with e-mail information about the management of your complaint.

If you need more information about how we manage the returns and complains please contact us: madelle@madelle.pl